FAQ

FAQ

I have registered an account but have not received the email verification link?

Some email providers may classify our emails as 'Spam' and may send our messages to your 'Junk Mail' folder. In order not to miss any emails from us, please add our email address to your list of 'Trusted' contacts. If you are still unable to locate the verification email, please Contact Support who can assist you.

How do I add another currency to my account?

Simply open your Wallet via My Account, where you can add a new currency and select your new currency from the dropdown list.

How do I know if my Deposit was successful?

Once you make a successful deposit, this will appear immediately in your Balance section in My Account!

My Deposit attempt is failing, why?

There can be a couple of reasons why your deposit attempt is not successful, this may be caused by the fact that the jurisdiction of your country of residence has internal regulation against online gaming. In order to check this please Contact Support so we can check the reason and assist you.

What currencies does 24Casino support for Deposits and Withdrawals?

You are able to play on 24Casino with EUR, NOK, NZD, CAD, CLP, AUD, USD, BTC, BCH, ETH, DOGE, LTC, USDT

Do you charge any fees for Deposits & Withdrawals?

We don’t charge any transaction fees at 24Casino. Some deposit methods may charge a 2.5% fee, you can check per method on our Payments Page.

Some of the games are loading slowly or lagging, why?

The most common reason for this is due to the internet connection, which should be the first thing to check. We also recommend closing any other website applications which may be slowing down the internet bandwidth, which should improve the performance of the games.

Am I required to upload documents and why?

We take the safety and security of our players very seriously as a regulated casino. This is why you maybe be required to provide KYC documents at some point during the lifetime of your account. These can simply be uploaded in your Documents page, where you can also track the status of these easily!

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